For Patients
Registration & Discharge
Pre-registration
If you have an upcoming appointment at Holy Cross
Hospital, you can save time once you arrive at the hospital by filling
out our Online
Pre-Registration Form. Please
submit our online form at least five to seven days in advance of your
arrival. If your scheduled visit is within five to seven days, please
call our Registration department at 301-754-7196 as soon as possible
to register.
Important information for expectant
mothers: If you are
planning to deliver your baby at Holy Cross Hospital, we recommend
that you pre-register a few months in advance of your expected
due date. Please note that most insurance plans require pre-authorization
for your admission for the delivery of your baby. Check with your
employer's benefits office or insurance company customer service
representative to make sure that you have met their notification
requirements.
About Registration
If you are unable to pre-registration ahead of
your appointment at the hospital, be sure to allow extra time to complete
the registration process when you arrive at the hospital. Be sure to
bring your insurance cards with you.
- If you are scheduled to arrive at the hospital between 6:30 a.m.
and 8 p.m., please register and/or check-in at the hospital's main
lobby.
- If you are scheduled to arrive at the hospital between 8 p.m.
and 6:30 a.m., please register and/or check-in at the hospital's
Emergency Center.
About Discharge
The units have different checkout times. Please check with your
nurse to find out the checkout time on your unit. Please arrange
for transportation home by the checkout time on the day of your
discharge.
Billing
When your physician discharges you, you or a family member will
be directed to the cashier located in the main lobby. Payment of
deductibles and self-pay balances is expected before discharge.
Discharge Assistance
Staff members are available to assist with discharge
needs.
Social Services/Discharge Planning
Social workers and Holy Cross Hospital staff are here to help you
plan for in-home or extended care facility arrangements.
For more information about discharge planning, call
301.754.7470.
After Discharge
The customer relations department is available Monday
through Friday from 9 a.m. to 4 p.m.
To ask a question, please call 301.754.7680 or
email billing@holycrosshealth.org.
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