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Humana

Humana has stopped negotiations and forced Holy Cross Health out of network effective January 1, 2025
 

Patients with Humana Medicare Advantage Plans can still make changes
Medicare Advantage plan members can make changes to their existing plan, disenroll from their current plan, switch to a new plan or return to Original Medicare during the Medicare Advantage Open Enrollment Period. It runs from January 1 to March 31. This is a separate enrollment opportunity from the Medicare Advantage Annual Enrollment Period that ended in December. If you decide to make a change, you can explore other plan options, and your new plan benefits will be in effect for the rest of the year. We work with many health plans, including:

  • Aetna
  • Blue Shield Federal Employees Program, or FEP
  • CareFirst Commercial 
  • Cigna Commercial 
  • Cigna Healthspring
  • Maryland Medicaid
  • Maryland Physicians Care
  • Medicare
  • Tricare via Humana Military
  • United Healthcare
  • Veterans Administration via Optum

Learn more and find plans at medicare.gov.

Continuity of Care: If you are currently receiving ongoing treatment, please call the number on the back of your Humana insurance card to inquire about Continuity of Care. You may be able to continue receiving in-network care during this transition.

If Humana denies your Continuity of Care request and you are currently undergoing treatment at Holy Cross Health and enrolled in a Medicare Advantage benefit plan, you can file a complaint with the Centers for Medicare and Medicaid Services by calling 800-985-3059.  

Patients with a PPO plan may have out of network benefits
Call the number on the back of your Humana insurance card to inquire about out of network benefits and your share of costs.

We believe Health Comes First 

We know how important it is for you and your family to receive care from the trusted doctors, nurses and staff at Holy Cross Health. As a not-for-profit, local care provider, we work tirelessly to care for our patients and communities. We also continue to reduce costs and implement efficiencies to ensure we can continue providing top-quality care to our patients. We are asking health insurers to put patients first just like we do. Without them doing their part, access to care is at risk. Holy Cross Health provides high-quality care in our community while doing our part to make health care affordable – in 2023 alone, we've invested 10% of our $550+ million revenue. Meanwhile, Humana has made it increasingly difficult for us to invest in the medical innovations, technologies, and programs patients rely on by delaying patient care or refusing to pay for care altogether. As one of the nation’s largest and most profitable health insurers, we need Humana to protect patient care and access. We are asking Humana to put patient health over their wealth. For us, Health Comes First. We are asking Humana to put patient health over their wealth. For us, Health Comes First.  

For months, we've worked diligently to find common ground with Humana to ensure your access to Holy Cross Health remains uninterrupted. We rely on fair payment from health insurers so we can sustain the high-quality care patients like you depend on and need.  

We will not give up trying to reach a fair agreement with Humana. We know how important it is for you and your family to continue receiving care from the trusted doctors, nurses, and staff at Holy Cross Health. Below is important information for you to know, including how to tell Humana that your health care and relationship with Holy Cross Health is important. 
 

Frequently Asked Questions

You deserve access to high-quality health care

At Holy Cross Health, we believe our community members deserve options for high-quality care, and we are proud to be one of Maryland’s most trusted health care providers. That’s why we’re working to protect our ability to serve patients for generations because health comes first.  

If you do not find the answers to your negotiation-related questions on this site, please contact us directly via this website through our contact us page or call our patient line at 301-754-7000. This website will be updated as our negotiations continue, so please check back for the most up-to-date information.      
 

Patient Frequently Asked Questions
 

What You Can Do 

There are ways to protect your ability to affordably access Holy Cross Health in 2025, regardless of our status with Humana. Consider the following:  

  • Never delay care. You will always have in-network access to our emergency department. Regardless of our network status with Humana, you should always visit the closest emergency department if you experience a medical emergency. 
  • If you're receiving ongoing treatment, call the number on the back of your Humana insurance card to receive more information about Continuity of Care—you may be able to continue in-network care at Holy Cross Health.    
  • Call the number on the back of your insurance card and urge Humana to keep your in-network access to Holy Cross Health and its doctors. 
  • If you enrolled in Medicare Advantage for the 2025 benefit year, you can still look for coverage between January 1 - March 31, 2025 and select a Medicare Advantage plan that best fits your health care needs. You can contact your insurance agent or use the free, no obligation resources available through Chapter at askchapter.org/partners/HCH or by calling 313-761-0627. We work with many health plans including:
    • Aetna
    • Blue Shield Federal Employees Program, or FEP
    • CareFirst Commercial
    • Cigna Commercial 
    • Cigna Healthspring
    • Maryland Medicaid
    • Maryland Physicians Care
    • Medicare
    • Tricare via Humana Military 
    • United Healthcare 
    • Veterans Administrative via Optum