After Your Stay or Visit

Discharge Information
Check out times of our patient areas vary. Check with your nurse to find out the check out time on your unit. Please arrange for transportation home by the checkout time on the day of your discharge. For patients who have a longer medical recovery after being discharged from hospital care, Holy Cross Health offers a variety of care services provided to you in your home. Learn more about discharge and your care options after leaving the hospital.

Billing
Your hospital bill will not include fees charged by non-hospital-employed physicians as well as non-physicians, such as physician assistants and nurse practitioners. These fees will appear on separate bills, sent to your home from the physician(s) and non-physician(s) who performed the services. If you have questions about your bill, customer service representatives are available to answer your questions Monday through Friday, 9 a.m. to 4 p.m. at 301-754-7680 or billing@holycrosshealth.org. Click here to pay your bill online or to learn how to make payment arrangements.

Financial Assistance Program
Holy Cross Health's financial assistance program offers free or discounted services to patients who qualify. Applications and information are available online or through the financial counselors, cashiers and in patient registration areas. Learn more about Holy Cross Health's Financial Assistance Program.

Medical Records
You may request your medical records in most cases by filling out and submitting the "Authorization for the Release of Medical Information" form. Learn more about Requesting your Records Online. Learn more and download medical records forms here.

MyHolyCrossHealth Patient Portal
As part of Holy Cross Health's ongoing commitment to bring you the very best in cutting edge, patient-centered care, we are pleased to offer you a new patient portal called MyHolyCrossHealth. Learn how to enroll.

Patient Satisfaction Feedback
You may be contacted after discharge to get feedback on your experience while you were a patient. We'd greatly appreciate your participation. Our goal as a trusted health care provider is to be responsive to your needs, recognize caregivers who met your expectations and continually improve the care we provide. In the meantime, please feel free to contact us online to provide feedback and comments or to ask questions.